Privacy Statement

This Online Privacy Statement covers the collection and use of data on the " website and mobile applications" (referred to as "sites").

1. What information we collect:

The information we collect on our sites generally falls into the following two categories:.

Personally identifiable information: This refers to information that lets us know who you are. The personally identifiable information we collect when you use our site may include your name, mailing address, telephone number, e-mail address. This information is collected to ensure that people accessing assets on this site have the authorization to do so.

Non-personally identifiable information: This refers to information that does not by itself identify a specific individual. The non-personally identifiable data we collect when you visit our site may include the Uniform Resource Locator ("URL") of the Web site that you came from before visiting our site, which pages you visit on our site, which URL you next go to, which browser you used to come to our site, your Internet Protocol ("IP") address, and any search terms entered on our site.

2. Why we collect your information

Our primary goal in collecting information is to provide customers with superior service and to provide all visitors a smooth and efficient experience while using our site. For example, we use personally identifiable information to check whether you have been granted access to a particular area of the site. We use non-personally identifiable information to analyze customer behavior to help us understand how visitors use our site and to measure interest in the various pages. We use this information to improve the content of our site, to make our site easier to use and to customize our advertising.

3. How we use your information

We gather and use information in a number of ways, including the following: Technical support: We may collect certain information when you request technical support for our service. This information is necessary to provide appropriate support and service.

Newsletters and promotional e-mails: We collect personally identifiable information when you ask to receive newsletters, promotional e-mails and other information. We use this information to provide you the information you request.

Contact information: If you contact us, we may keep a record of your correspondence or comments, including personally identifiable information, in a file specific to you. We use this information to help us provide better service to you when you contact us again.

4. Sharing your information

End users: We do not sell, trade, or rent to others the personally identifiable information we collect online. Unless we have your permission, we will share the personally identifiable information you provide online only with other Twinkletown partners, entities and/or businesses that provide services to Twinkletown.

We may from time to time offer customers the opportunity to receive information from companies with products or services that may be of interest to them. If you choose to receive such information, Twinkletown may assist these companies in their marketing activities by forwarding their messages to you, but we will not provide these companies with any of your personally identifiable information.

General: From time to time, we may be required to provide personally identifiable information in response to a court order, subpoena or government investigation. We also reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful. We may release certain personally identifiable information when we believe that such release is reasonably necessary to enforce or apply our Service Provider Agreement or to protect the rights, property, and safety of others and ourselves.

Twinkletown or its related entities could merge with or be acquired by another business entity or their respective assets could be acquired. Should such a combination or acquisition occur, you should expect that Twinkletown would share some or all of your personally identifiable information to continue serving you and other users of our site.

5. Accessing or changing your information

Twinkletown seeks to ensure that your information and preferences are accurate and complete. All communications and mobile notifications from us, such as newsletters and promotional information, tell you how to stop receiving them. Please follow these instructions if you no longer wish to receive these messages.

6. Use of cookies on the sites

A "cookie" is a small data file transferred by a Web site to your computer's hard drive. We send cookies when you surf our sites, or request information. Accepting the cookies used on our site does not give us access to your personally identifiable information, but we can use the cookies to identify your computer. The information collected permits us to analyze traffic patterns on our site. This can enable us over time to provide you with a better experience on our site by improving the content and making it easier to use. For example, cookies can keep track of where you have visited on the site, and allow you to enter your password only once on pages where a sign in is required.

Most browsers automatically accept cookies, but you can usually refuse cookies, or selectively accept certain cookies, by adjusting the preferences in your browser. If you turn off cookies, though, there may be some features of our site that will not be available to you and some Web pages may not display properly.

Please note: The only personal information a cookie can contain is information you supply yourself. A cookie cannot read data from your computer or read cookie files created by other sites. A cookie will not corrupt your hard drive or transmit viruses to your computer.

7. Protecting your information

Twinkletown acknowledges your trust and is committed to protecting the information you provide us. To prevent unauthorized access, maintain accuracy and ensure proper use of information, we have employed physical, electronic and managerial processes to safeguard and secure the information we collect online. It is the responsibility of end users to keep their passwords and access codes private and not to share them with others.

Following are some of the measures of the level of security followed by Twinkletown:

  • 24x7 CCTV monitoring for all employees
  • No external memory devices like USB thumb drives and portable hard drives are permitted in the production facility
  • Remote working and data access is disabled for all staff. Media processing and data access can only be done at the production facility
  • No access to personal or corporate emails for production staff - who are the only ones provided access to your media
  • Raw files provided by the customer are deleted after a period of 60 days from the day the order is delivered

8. Receiving marketing communications

As part of using Twinkletown, you may occasionally receive commercial electronic communications. These electronic communications contain news, updates and promotions regarding Twinkletown. You can withdraw your consent from receiving marketing communications at any time by contacting

9. Changes to this statement

If there are changes or additions to the terms of this online privacy statement, we will post those changes here so that you will always know what information we collect online, how we use it, and what choices you have. Please be sure to check this page before proceeding to use our site. Regardless of any changes we make to our online privacy statement, we will always use your personally identifiable information in accordance with the version of the statement in place at the time you provided your information, unless you give your express consent for us to do otherwise.

Contact Us

If you have any questions or concerns about Twinkletown's use of your information or about this online privacy statement, please send an email to